ServiceNow Documentation Skill

Search and retrieve documentation from docs.servicenow.com and developer.servicenow.com. This skill provides access to ServiceNow's release notes, platform documentation, and developer-focused API references and guides.

When to Use

Use this skill when the user asks about:

• ServiceNow API documentation (GlideRecord, GlideAjax, GlideQuery, etc.)
• Release notes, patches, or new features
• Platform configuration or administration
• Scripting patterns or best practices
• Accessibility, UI, or user preferences
• Any ServiceNow product or feature documentation
• Developer topics like openFrameAPI, ScriptLoader, spContextManager, or mobile APIs

Tools

servicenow_search

Search the ServiceNow documentation database.

Args:

• query (string, required) - Search terms (e.g., "GlideRecord", "accessibility preferences", "patch notes")
• limit (number, default: 10) - Maximum results to return
• version (string, optional) - Filter by version (e.g., "Washington DC", "Zurich", "Yokohama")

Example:

{"query": "GlideAjax client script", "limit": 5}

servicenow_get_article

Fetch the full content of a documentation article.

Args:

• url (string, required) - The article URL (automatically converted from Zoomin to docs.servicenow.com)

Example:

{"url": "https://docs.servicenow.com/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-5.html"}

servicenow_list_versions

List available ServiceNow documentation versions/releases.

Args: None required

servicenow_latest_release

Get release notes for the latest ServiceNow version (automatically detects most recent).

Args: None required

servicenow_dev_suggest

Get autocomplete suggestions from ServiceNow Developer Documentation.

Args:

• term (string, required) - Partial search term (e.g., "Gli", "openFrame", "spCon")

Example:

{"term": "openFrame"}

servicenow_dev_search

Search ServiceNow Developer Documentation (APIs, guides, references). Returns URLs to API reference pages.

Args:

• query (string, required) - Search terms (e.g., "openFrameAPI", "spContextManager")
• limit (number, default: 10) - Maximum results to return

Example:

{"query": "ScriptLoader", "limit": 5}

servicenow_dev_guide

Fetch a ServiceNow Developer Guide by path. Works for PDI guides, developer program docs, etc.

Args:

• path (string, required) - Guide path (e.g., "developer-program/getting-instance-assistance", "pdi-guide/requesting-an-instance")
• release (string, default: "zurich") - Release version

Example:

{"path": "developer-program/getting-instance-assistance"}

URL Handling

• Search API: Uses Zoomin API (servicenow-be-prod.servicenow.com) for searching
• User-facing URLs: Automatically converted to docs.servicenow.com for readability
• Article content: Fetched via the Zoomin API endpoint with proper headers
• Developer Docs Search: developer.servicenow.com GraphQL + databroker search APIs
• Developer Docs Content: fetched directly from developer.servicenow.com pages

Example Usage

User: "What are the accessibility preferences in ServiceNow?"

→ Use servicenow_search to find accessibility documentation

→ Use servicenow_get_article to fetch the full content

→ Summarize the preferences for the user

User: "Tell me about the latest ServiceNow patch"

→ Use servicenow_latest_release to get the most recent release notes

→ Fetch and summarize the patch details

User: "How do I use openFrameAPI?"

→ Use servicenow_dev_suggest or servicenow_dev_search to find the best developer docs topic

→ Returns URLs to API reference pages (requires browser access for full content)

User: "Show me the PDI guide for getting an instance"

→ Use servicenow_dev_guide with path "pdi-guide/requesting-an-instance"

→ Returns full guide content

APIs Used

• Zoomin Search API: https://servicenow-be-prod.servicenow.com/search
• Content Source: docs.servicenow.com (accessed via Zoomin API)
• Developer Search API: https://developer.servicenow.com/api/now/uxf/databroker/exec
• Developer Suggest API: https://developer.servicenow.com/api/now/graphql
• Developer Guides API: https://developer.servicenow.com/api/snc/v1/guides (public, no auth needed)

Limitations

• API Reference Content: The developer.servicenow.com API reference pages require browser access. servicenow_dev_search returns URLs but cannot fetch the full API documentation content.
• Guide Content: Guides are fully available via servicenow_dev_guide without authentication.